Cancellation and Refund Policy

At Cabbooknow, we understand that travel plans may change. Our cancellation and refund policy is designed to provide clear information about cancellation charges and applicable refunds.

Cancellation Policy

1. Cancellation more than 2 hours before the scheduled pickup time

If you cancel your booking more than 2 hours before the scheduled pickup time, the applicable refund will be processed according to the booking terms. Any applicable processing or cancellation charges, if mentioned at the time of booking, will be deducted before processing the refund.

2. Cancellation within 2 hours of pickup time

If you cancel your booking within 2 hours before the scheduled pickup time or at the scheduled pickup time, the applicable booking advance or cancellation charges mentioned at the time of booking may be deducted. The remaining eligible amount, if any, will be refunded.

3. Cancellation at pickup time or after the journey has started

Bookings cancelled at the scheduled pickup time or after the journey has commenced may be treated as a cancellation or no-show. Refund eligibility will depend on the applicable booking terms.

4. Peak Season, Weekend and Special Dates

Bookings cancelled during peak seasons, weekends, holidays, or special periods may be subject to different cancellation charges. The applicable cancellation terms will be displayed or communicated at the time of booking.

5. No-Show

If the customer or the customer's authorized representative is not available at the pickup location within the applicable waiting period and does not contact Cabbooknow or the driver, the booking may be considered a no-show.

In case of a no-show, the booking amount or applicable cancellation charges may be deducted, and the remaining amount may not be refundable depending on the booking terms.

Refund Policy

If a customer is eligible for a refund under the applicable cancellation terms, the refund will generally be processed within 10–15 business days after the cancellation has been reviewed and approved.

Refunds will be processed through the original online payment method or another appropriate electronic payment method, as applicable.

Cash refunds are not available.

Refund processing time may also depend on the customer's bank, payment gateway, or financial institution.

Driver and Vehicle Details

Driver and vehicle details may be shared with the customer before the scheduled pickup time through the contact details provided during booking.

If the driver or vehicle information received through different communication channels appears inconsistent, the customer should contact Cabbooknow support before starting the journey.

If the customer does not receive the driver or vehicle details within the expected time, the customer should contact Cabbooknow support and provide the booking reference number.

Extra Charges

The booking confirmation or fare details will indicate the charges included in the booking.

Additional charges may apply for services or expenses not included in the confirmed fare, such as toll charges, parking charges, applicable taxes, extra kilometres, extra hours, waiting charges, driver allowance, night charges, or other applicable expenses.

Any applicable additional charges should be communicated to the customer as per the booking terms.

Booking Changes and Cancellation by Cabbooknow

Cabbooknow may modify, replace, or cancel a booking or vehicle where reasonably necessary due to vehicle availability, operational issues, safety concerns, regulatory restrictions, weather conditions, road conditions, or other circumstances beyond reasonable control.

Where a confirmed booking cannot be fulfilled and no suitable alternative can be arranged, the eligible booking amount may be refunded according to the applicable booking terms.

Uncontrollable Events

Cabbooknow will not be responsible for delays, cancellations, or service interruptions caused by circumstances beyond reasonable control, including severe weather, natural disasters, traffic congestion, strikes, riots, government restrictions, road closures, or other force majeure events.

Customer Support

For any cancellation, refund, driver-related issue, or booking-related assistance, customers should contact Cabbooknow support and provide their booking reference number.

Please review the cancellation and refund terms applicable to your specific booking before confirming your taxi reservation.

Last Updated: 30 August 2026