Refund Policy – Cabbooknow

Cabbooknow aims to provide a clear and transparent refund process for taxi bookings. Refund eligibility depends on the cancellation time and the terms applicable to the specific booking.

Cancellation and Refunds

1. Cancellation more than 2 hours before pickup

If the customer cancels the booking more than 2 hours before the scheduled pickup time, the customer will be eligible for a full refund of the amount paid, subject to the applicable booking terms.

2. Cancellation within 2 hours of pickup

If the customer cancels the booking within 2 hours before the scheduled pickup time or at the pickup time, the booking advance amount specified at the time of booking will be deducted as cancellation charges. The remaining eligible balance, if any, will be refunded.

3. Peak Season, Weekends and Special Dates

Bookings cancelled during peak seasons, weekends, holidays, or special dates may be subject to higher cancellation charges. In such cases, up to 100% of the advance amount may be deducted, depending on the applicable booking terms.

4. No-Show

If the customer or their authorized representative is not available at the pickup location and does not contact Cabbooknow or the driver within the applicable waiting period, the booking may be treated as a no-show. Applicable booking or cancellation charges may be deducted from the refund amount.

Refund Processing

Eligible refunds will generally be processed within 10–15 business days after the cancellation is reviewed and approved.

Refunds will be processed through an online payment method or bank transfer, as applicable.

Cash refunds will not be provided.

The actual time taken for the refund to reflect in the customer's account may depend on the bank, payment gateway, or financial institution.

Driver and Vehicle Details

Driver and vehicle details may be shared with the customer before the scheduled pickup time through SMS, email, or other available communication channels.

If the customer does not receive the driver or vehicle details within the expected time, they should contact Cabbooknow support and provide their booking reference number.

Additional Charges

The fare or booking confirmation will specify the services and charges included in the booking.

Additional charges may apply for tolls, taxes, parking, extra kilometres, extra hours, driver allowance, night charges, waiting time, route changes, or other applicable services or expenses.

Any applicable additional charges will be payable according to the booking terms.

Booking or Service Issues

If the assigned vehicle or driver is unavailable, the customer should immediately contact Cabbooknow support with the booking reference number.

Cabbooknow may make reasonable efforts to arrange an alternative vehicle or service. If an alternative cannot be provided, the eligible booking amount may be refunded according to the applicable booking terms.

Force Majeure

Cabbooknow will not be responsible for delays or cancellations caused by circumstances beyond reasonable control, including natural disasters, severe weather, traffic congestion, strikes, riots, government restrictions, road closures, or other unforeseen events.

Changes to Refund Policy

Cabbooknow reserves the right to modify or update this Refund Policy from time to time. The updated policy will be published on the website and will apply to bookings according to the applicable terms.

For any refund or cancellation-related enquiry, customers should contact Cabbooknow support and provide their booking reference number.

Last Updated: 30 August 2026